Charters may be cancelled by Whitsunday Escape due to weather or safety concerns (e.g. a gale warning or coming cyclone). Cancellations are not decided lightly and will always be for the safety of the customer.
All charter fees become completely non-refundable 60 days prior to your charter commencement. This is why we recommend taking out the QBE Travel Insurance policy. We have worked with QBE to provide a range of policies suited to the bareboat industry. The Australian Comprehensive Policy includes cyclone cover if booked through us, but the policy must be taken before a named event (i.e. before the cyclone system forms).
Insurance policies are all different so you will always need to speak with your insurance provider directly to find out what situations are covered.
Depending on your insurance policy, you can generally claim if the charter is cancelled for reasons beyond your control such as:
If you decide not to come, this is not refundable by insurance.
Proserpine Airport (PPP) may close due to flooding or low cloud preventing the planes from landing. Check out the Proserpine flight schedule to see if flights are operating.
Heavy or prolonged rainfall may cause flooding to the roads leading into Airlie Beach. Keep in mind that many flood zones are tidal and therefore you may be able to get through in a few hours.
Check out the below links for current closures:
If the Proserpine to Airlie Beach Highway is closed, take an alternative route via Strathdickie Road.
Whitsunday Regional Information Centre: 07 4945 3967